Job Summary
To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Key Accountabilities/Deliverables
Cases to DSC
Submit 85% of the offer letters approved to DSC.
Reduce RTS
Use DSC Aide memoir to reduce RTS.
Branch network engagement
Issuance of Mortgage certificates
100% issuance of mortgage certificates to all the Mortgage customers, through Mortgage center, premier center, and Branches.
Negotiation fee collection
Ensure 100% collection of neg fee for all drawn loans and ensuring there is no income leakage on non-funded income.
Valuers Management
Ensure TAT is per the agreed SLA with the valuers through constant engagement
Scheme home loans management
Ensure all scheme home loans arrangements are running in accordance with the MOUs.
Role/person specification
Preferred Experience
Good understanding of Retail goal & objectives
A thorough understanding of sales process
An in-depth knowledge of the Mortgage product, conveyancing practices and lending policies
A good working knowledge and understanding of relevant mortgage legislations e.g KYC, Money laundering, banking code, service standards, health &safety standards .
A sound knowledge of our competitors’ products & service
Knowledge and Skills
Excellent planning & organization skill
Very strong communication & questioning skills
Team working
Listening skills
Customer service orientation
Relationship Management
Decision making
Problem solving/ Conflict resolution
Behavioral Competencies
Respect
Treating colleagues and stakeholders with respect.
Integrity
Delivering set objectives in line with the overall objective of the organization.
Service
Offering world class customer experience to the bank’s customers.
Excellence
Always giving the highest standards possible in conduct of day-to-day business.
Stewardship
Being innovative and seeking change for better in the role.
Technical Competencies
Presentation skills
Ability to make mortgage presentations to both internal and external stakeholders.
Good numeracy & analytical skills
Ability to decipher data and condense the same for high level consumption.
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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