The role holder will be responsible for driving KYC, Sim swap and Airtel money processes to ensure regulatory compliance and seamless customer experience, while having competitive advantage for all country operations in Africa.
Responsibilities and Accountabilities:
Driving the KYC process compliance for both new acquisitions and existing base for all country operations in Africa for both Mobile GSM and Airtel Money
Ensuring the process is designed simple and seamless for Customers to on-board quickly and also is having competitive advantage
Ensuring the process is fully automated and as much as digital under the purview of regulatory laws for the country
Driving Sim swap process compliance across all country operations for Lost & Damaged sim and for Sim upgrade processes
Driving risk mitigation for all Airtel Money and Sim swap processes while ensuring process simplification
Proactively engaging with Regulator to ensure participation in future processes
Academic and Qualifications and Experience:
Bachelor of Technology with in-depth understanding of telecom trends
MBA preferred
10-12 years of experience in leading a highly qualified and experienced team in a highly complex environment
10- 12 years of in-depth experience in the telecom space, especially in KYC and Regulatory domain
Competencies and Behavior:
Having good background and experience on KYC norms and implementations.
Very high collaboration with Regulatory, Legal, IT teams.
High on analytics and problem solving through automation.
Very high on rigor, processes and policies.
Creativity (out-of-the box thinking) and strong entrepreneurial spirit
Strong Commercial Acumen
Strong Customer orientation
Excellent Communication and negotiation skills
Able to operate in a performance driven organization
Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. State the name of the vacancy as your subject.The deadline for the Application is 5:00 PM on 15th December 2023Only shortlisted candidates will be contacted.
Apply via :
hr@ke.airtel.com
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