Required Abilities:
Adaptability and accountability.
Fluency in multiple languages may be desired.
Ability to ask prying questions and diffuse tense situations.
Required Work Experience : Call Center Representative
Degree : Bachelor of Commerce – BCom | Bachelor of Arts – BA
Required Knowledge :
Strong time management and decision making skills.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Required Skills : Call Recording, Call Management, Call Logging, Call Analytics, Call Quality Monitoring, Call Monitoring, Voice Process, Call Handling
Primary Responsibility :
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
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