Duties
Manage the Food and Beverage function of existing and upcoming hospitality services, including a Bistro & Bar and 2 Cafes
Planning of Events and Catered meetings in all Centres, with adequate support to CRMs for execution for cities outside Nairobi
Manage the execution of all business events and catered meetings in all Nairobi Centre. Support the Events Manager in both the marketing of events and successful execution of the events
Embody excellence in hospitality throughout all Centre Always create and maintain high levels of engagement with guests for the purposes of maximizing guest satisfaction retention, and repeat business.
Execute appropriate service delivery levels for all Food and Beverage staff.
Oversee POS system management and timely reporting for all F&B sales, inventory, meeting and events transactions.
Undertake regular audits on work procedures and service delivery levels to determine ways to improve on performance, efficiency and service delivery.
Ensure cleanliness of food and beverage related areas.
Ensure aesthetics are maintained throughout F&B areas in all Centres conforming to appropriate our client’s standards
Ensure appropriate music and lighting levels throughout the day in all dining, events and meetings spaces
Ensure correct daily sales procedures are being followed, as well as F&B control and requisition procedures.
Responsibility for F&B PnL with a committed to maximizing revenues in all events and F&B areas, while at the same time controlling costs including cost of food and beverages, supplies, payroll, and overhead expenses
Ownership and accountability of all F&B procurement with support from the Stock Controller
Ensure continuous training of staff to our client’s standards to ensure the delivery of exemplary customer service levels.
Resolve employee grievances, assess staffing needs, and assist relevant managers in evaluating employee performance in compliance with the Human Resources Policies and Procedures.
Monitor compliance with health, safety and fire regulations.
Accept any reasonable duties given to you from time to time by your direct report and senior management.
Requirements
At least five years’ previous hospitality management experience
Degree in Hospitality or related field
Desire to deliver excellent customer service to all
Must have a friendly and can-do attitude
Excellent written and oral communication skills – able to connect to all levels of staff/ members
Well presented; presentable appearance, pleasant, maintains eye contact and approachable
Reliable and able to work over weekends when required
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