The Protection Case Management (PCM) Associate is typically located at Multi-Country Office, Branch Office or Field Office. S/he is a member of the Protection Section, but may be working under Registration, Refugee Status Determination, or the Resettlement units; and normally supervised on a rotational basis by the head of the functional units (Registration, RSD, or Resettlement) where s/he provides support at any given time. Depending on the operational priorities, s/he is responsible for supporting activities relating to registration, refugee status determination and resettlement; to ensure the implementation of the operational policies efficiently, and compliance to the comprehensive protection and solutions strategy applied.
The incumbent may provide day-to-day supervision to the UNHCR mandate registration process. S/he will be conducting registration, or RSD, or resettlement, or other protection interviews, and drafting different documents including assessments for refugee status determination, resettlement referrals, and other protection-related purposes. S/he may also be involved in communication with external partners regarding resettlement issues. Depending on the operational needs, s/he may be responsible for mentoring new caseworkers.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Duties
Assist in the implementation of registration strategies and methodologies for populations of concern (PoC).
Assist in the supervision and daily running of registration team activities, where required.
Carry out interviews and assessments, as applicable, in line with the individual case-processing policies and standard operating procedures relating to registration, RSD, and resettlement.
Provide counselling to, and respond to queries from asylum seekers and refugees, including in the context of the notification of decisions on individuals cases.
Support timely identification and referral of persons with specific needs for protection intervention and follow-up as required. Collaborate with other units for the delivery of assistance.
Assist in development of a protection strategy for registration, RSD, and/or resettlement for the Operation.
Review special cases and following up on status of cases from resettlement submission to departure.
Assist in monitoring individual case processing trends and in compiling and analysing statistics related to individual case processing. Maintain accurate and up-todate records and statistics related to all work on individual cases, ensuring that proGres database is properly updated.
Assist in developing and maintaining updated tools to ensure that PoC have access to accurate information on the UNHCR individual case-processing policies and procedures.
Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G6 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
n/a;
Certificates and/or Licenses
Law;
International Law;
Political Sciences;
International Relations;
Social Sciences;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential:
Ability to conduct interviews, to analyse and report on the situation of the beneficiaries. Research and analytical skills. Excellent oral and written communication skills.
Desirable:
Working experience with procedures and principles related to registration, resettlement, and RSD. Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals. Experience in working with UNHCR PRIMES proGres software.
Functional Skills
IT-Computer Literacy
CO-Drafting and Documentation
PR-RSD Principles and Procedures, operational arrangements/assistance
CO-Reporting skills
PR-Resettlement Anti-Fraud Policy and Procedures
RG-Registration SoPs Design/Implementation
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Desired Candidate Profile
The incumbent will assist with protection case management covering case adjudication to ensure effective registration and protection intervention including RSD, daily registration verification, individual case processing/litigation of cases including inactive and closed cases as well as onward referrals for specialized services. S/he will assist in monitoring and processing of individual protection cases, trends and compilation of analytical data in support of the registration process. S/he will assist technical capacity building to ensure for timely and quality data for effective protection. The incumbent will also perform other related duties as required.
Additional Qualifications
Skills
CO-Drafting and Documentation, CO-Reporting skills, IT-Computer Literacy, PR-Resettlement Anti-Fraud Policy and Procedures, PR-RSD Principles and Procedures, operational arrangements/assistance, RG-Registration SoPs Design/Implementation
Education
Bachelor of Arts (BA): Refugee Studies (Required)
Certifications
International Law Other, International Relations Other, Law Other, Political Science Other, Social Sciences Other
Work Experience
Competencies
Accountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration
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