Job Summary:
As an assistant claim officer, will be responsible for working closely with claims adjusters and other team members to facilitate the claims process, ensuring that our policyholders receive timely and fair settlements. This role offers a unique opportunity to contribute to the mission of delivering top-notch customer service and satisfaction.
Responsibilities
Claim Documentation: Assist in the collection and verification of claim documents, ensuring that all required information is complete and accurate.
Data Entry: Enter claim data into the company’s claims management system, maintaining the integrity and confidentiality of sensitive information.
Communication: Maintain regular communication with claimants, policyholders, and relevant stakeholders to gather necessary information and provide updates on claim status.
Record Keeping: Maintain organized records of claims, correspondence, and documentation to ensure easy retrieval and audit compliance.
Claim Verification: Collaborate with claims adjusters to verify claim details and support the investigation process.
Administrative Support: Provide administrative assistance to the claims department, including scheduling appointments, managing calendars, and handling phone inquiries.
Customer Service: Offer exceptional customer service by addressing claimant inquiries and concerns professionally and empathetically.
Compliance: Ensure compliance with industry regulations, company policies, and ethical standards in all claim processing activities.
Qualification & Experience
High school diploma or equivalent (Associate’s or Bachelor’s degree in a relevant field is a plus).
Previous experience in insurance, claims, or administrative roles is advantageous.
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal.
Proficiency in using computer applications and office software.
Ability to handle confidential and sensitive information with discretion.
Team player with a proactive and positive attitude.
Knowledge of insurance policies, terminology, and processes is a plus.
Strong problem-solving skills and the ability to work well under pressure.
Willingness to learn and adapt to changing industry standards and regulations.
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