Job Description
Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
Providing a resilient organization across all facilities to ensure that the overall JLL delivery is maintained on site.
Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.
Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation
Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines
Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s
The ability to understand and offer guidance to FM’s in terms of managing local vendors
Supporting JLL and client Health & Safety goals across all facilities working closely with HSW Managers to keep all documents up to date and relevant
Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Sound like you? To apply you need to be / have:
Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery
Proven track record of supporting and leading site based teams across multiple service lines
Ability to work without supervision with the ability to drive positive impacts
Must be prepared to travel in order to support region wide delivery
Demonstrate successful contract management and team management
Proven ability to build and maintain strong vendor relationships
Experience in financial management and identifying cost savings/avoidance
Advanced Microsoft Office experience required.
Excellent written and oral communication skills, including presentation and negotiation skills
Ability to manage multiple projects and priorities
Ability to network at all levels within the organization
Flexibility and adaptability to changing business requirements is a perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings
Graduate level qualification or equivalent, preferably in property, facilities, operations or engineering
Experience within a customer facing environment within technical FM services
Health & Safety qualification equivalent to IOSH/NEBOSH
Experience working in a financial or professional services industry would be beneficial
Must be able to demonstrate flexibility in relation to type of works carried out and availability
Must be able to speak local language and English
Apply via :
jll.wd1.myworkdayjobs.com
