Cloud Support Engineer – SVO Cloud Support Eng II (CDA), AWS Support Engineering

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

Preferred Qualifications
PREFERRED EXPERIENCE/SKILLS

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Intermediate to advanced expertise in Machine Learning experience: supervised learning (regression), supervised learning (classification)
Experience with data preparation techniques for training
Experience with training models, hyperparameter tuning, hosting and deployment of models
Good Understanding of common ML algorithms such as Linear Learner, Decision-Trees,Kmeans etc.
Experience with one or more ML Frameworks such as Tensorflow, Pytorch etc
Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].
Python and shell scripting
Good understanding of distributed computing environments
Customer service experience / strong customer focus
Experience building docker images and troubleshooting container related issues
Prior working experience with AWS – any or all of EC2, S3, EBS, EMR
Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)
Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)
Strong coding skills
Good understanding of distributed computing environments
Customer service experience / strong customer focus
Experience building docker images and troubleshooting container related issues