Job Description
The purpose of this position is to ensure the effective planning, design, implementation, and maintenance of mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex business systems.
Major Responsibilities:
Administration 30%
Develop strategies to manage the frequency of appropriate support package/patch application.
Monitor health of systems and provides appropriate recommendations, when required.
Manage user access to, systems, servers, and files.
Administer the set-up of new profiles, creates and updates access permissions and maintains user accounts.
Maintain tracking and configuration of documentation and plans.
Supervise the installation of system upgrades and service packs.
Determine if inactive accounts should be deleted.
Administer Storage Area Network (SAN).
Install, configure, and maintain system hardware and software components.
Ensures smooth access to systems, servers and files by Users.
Ensures maintenance of Infrastructure systems for optimal performance.
Recommends performance metrics.
Analyze operational metrics to understand performance and ensure success in continuous process improvements.
Support and help in establishment of Systems environment standards.
Work with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.
Define procedures for user access to systems environment. Maintains system operating procedures and documentation.
Compliance to established policies, procedures and standards.
Design/Develop 10%
Analyze, design, develop, and document systems to meet business requirements.
Coordinate design of subsystems and integration with larger systems.
Coordinate development activities with other groups.
Ensures Systems designs meet business requirements.
Ensures System solutions are integrated with other applications and platforms.
Technical Requirements 10%
Supervise the monitoring procedures and evaluates problems identified by team members.
Ensure that capacity workload modeling and availability analysis is performed.
Monitor System-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
Review performance and control reports.
Recommend settings changes to the operating system to improve performance and reliability.
Develop, maintain, recommend, document and support tools and backend utilities to provide capacity planning management.
Determine requirements impact on existing architecture, work processes and systems.
Work with impacted areas to ensure proper communication / review of requirements and integration.
Determine infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
Identification of issues regarding impact of and integration with existing architecture, processes and systems.
Support 20%
Provides Level 2 production support and level 1 when necessary.
Diagnose and/or escalates, when needed.
Investigate alternative methods to expedite problem resolution.
Recommend procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
Research, analyze and recommend implementation of software or hardware changes to rectify any problems.
Review checklists and scripts.
Ensures Issues are resolved efficiently and effectively to minimize disruption to users.
Analyze and recommend for performance improvements.
Provide technical support to ICT4D initiatives as required
Provide coaching and guidance to team members.
Knowledge transfer and guidance to team members
Security 10%
Make recommendations to improve security and participates in investigations as needed.
Adhere to security requirements.
Continual improvement to security.
Issues investigated and resolved.
Business continuity 15%
Participates in the implementation of contingency plans including reliable backup and restore procedures.
Participate in the identification of vulnerabilities and their mitigation.
Verifies that System backups run successfully.
Implementation of recovery procedures that ensure business continuity.
Participate in vendor and contract management
Any other duty 5%
Qualifications: Education/Knowledge/Technical Skills and Experience
Bachelor’s Degree in Computer Science/Information Technology or related field
Technical Training qualifications required: MCSE, CCNA, VMware ESXi and VCenter Server administration, IBM Domino administration, HP Blade System and SAN Solutions Support certification or equivalent experience.
CISA or CISM certification will be an added advantage
At least 5 – 7 years of experience in busy IT office. 3 years as Systems Administration.
Good working knowledge of office automation applications (Microsoft Office)and collaboration tools.
Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment
Excellent analytical, problem solving and negotiation skills
Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
Other Competencies/Attributes:
Fast thinker and able to make rational decisions even under pressure
Fast learner and always a step ahead in terms of IT security
Team Player
Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
Excellent time-management skills.
Able to communicate effectively
