Job Description
We are looking for a friendly, organized person who will be the face and voice of the salon. We are looking for a well-spoken, well-written & well-groomed individual with a good work ethic that can function well with both our clients, staff & service providers.
Job Responsibilities
Greet clients professionally and courteously & checking-in guests in/out.
Cash handling: Payments, banking, petty cash expense and overall accountability.
Post/Record every sale in the system and manual ledger.
Answering the mobile phone: calls/ sms & Whatsapp and consequently schedule appointments as per client request
Ensure new client booking are assigned to the hair and beauty stylists fairly.
Ensure bookings by clients do not overlap in staff schedule.
Engage with customers actively seeking feedback about their service experience.
Social Media Engagement: Respond to queries on any social media platforms ( Salon Facebook page.
Assess client needs and recommend services that they are not aware we offer.
Be knowledgeable of all salon services and pricing that we offer.
Ordering & monitoring Salon supplies: Nail & Barbering supplies.
Monitor & check inventory on products in the retail shelf.
Actively merchandise retail products and recommend to customers at the end of their service.
Learn the various retail products and make recommendations to clients.
Ensure the physical inventory of products in the retail shelf, record stock take figures.
Awareness of the trends in the hair and nail industry.
Schedule weekly staff meeting to keep abreast with issues at hand.
Solve problems, seek solutions.
Keep updated records of every incident within the salon.
Ensure clients are offered a drink, or magazine of choice at an appropriatetime.
Actively take attractive pictures at the end of services using salon phone for marketing purposes.these will be
posted online to attract fan-base.
Adapt to business operations and salon industry behaviour.
Order supplies on time, ensure suppliers deliver correct orders.
Willing to learn fast without coercion. Self-driven personality.
Ensure salon hygiene standards are maintained.
Manage staff attendance by synching days off / unplanned absence.
Qualifications
Previous experience in sales, customer care and administration.
Experience in salon/spa environment a plus.
Exhibit a “Can-Do” positive attitude
Microsoft Word and Excel computer skills
Basic Computer troubleshooting skills: eg running antivirus
Facebook posting skills.
Professional phone presence and dress code
Punctuality is mandatory.
