Job Summary
Overview
Innovex Solutions Limited commenced operations in 2017. Innovex offers services that leverage in-house developed software/tech platforms.
Job Purpose
The job holder is responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.
Key Responsibilities:
Product Operations – Learn about our product portfolio, implement business processes that support day to day routine tasks and manage customer feedback lifecycle.
Assist in implementing strategies that lead to fulfilment of customer requirements by adhering to the set standard operating procedures on a day-to-day basis.
Training – Implement training programs for clients either through physical onsite trainings and/or regular bulletins.
Cross Functional Collaboration – Handle various roles such as account management and operational level reporting & reconciliations for the various products.
Project Management – Assist in research and documentation of user requirements, automation of manual processes and advancement of automated processes.
Product roll outs – collaborate with technical team to test and roll out products and new features and provide feedback from clients for product enhancement.
Problem Solving – Tackle business challenges through scalable solutions.
Product development – Support commercialization of products as the key support for the distribution team/field operations team.
Data analysis, data tracking and Reporting for specific products to analyse client behaviour & measurement of key operational performance metrics.
Accounting & Admin support- Provide necessary financial and logistical support to project activities as well as support in administrative issues to ensure effective running of the business.
Perform any other duties as may be assigned from time to time.
Qualifications:
Bachelor’s degree in business administration, marketing, IT or a related field (preferred).
Proven experience in client service, support, and sales support roles.
Excellent interpersonal and communication skills, both verbal and written.
Strong problem-solving abilities and effective handling of client escalations.
Active listening skills and a customer-centric mindset.
Ability to thrive in both independent and collaborative work settings.
Proficiency in CRM software, Microsoft Office suite, and sales support tools.
Sound understanding of customer service principles and practices.
Exceptional organizational and time management skills.
0 – 1 years of experience.
Meticulous attention to detail to ensure accuracy and quality in operational processes and documentation.
Ability to work in a fast paced environment.
Application procedure: send your CV and Certificates to recruiting@innovexsolutions.co.keDeadline 22nd October 2023.
Apply via :
recruiting@innovexsolutions.co.ke
