Job Description
Reporting to the General Manager, the Manager of Information Technology will be responsible for the strategic development, implementation, support and management of computer-based information systems, particularly software applications and computer hardware for the Fairmont Mount Kenya Safari Club.
Responsible for proper business planning and budgeting of IT expenditures for the Hotel, providing sound guidance and justifications for investment and expenditure.
Responsible to ensure compliance on all Accor IT policies, procedures and guidelines
Responsible for a regular status report about the Hotel’s actual IT status as well as corporate engagement reports
Initiates and manages IT projects and in consultation with General manager
Oversees all IT related Hardware used within the hotel. Build and maintain good relationships to with services providers, ensuring efficiency of service level agreements.
Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware service providers for the following: Computers, Servers, Firewalls, Routers, Switches, Cables, PABX, LAN and WAN, GPON, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
Oversees the efficient and effective use of hotel software; ensure that all Accor IT Policies and Guidelines are effected and updated as per corporate guidelines.
Ensures that only original and properly licensed application programmes according to the IT management’s policy and requirement are running on the hotel’s systems and computers
Maintain a good relationship with service providers to support resolve of issues on systems.
Provide effective support to all users of IT within the hotel both guests and colleagues. Ensures that only validated users have access
Responsible to ensure hotel data security and compliance is always updated to ensure no loss of hotel data and business continuity.
Ensure systems backup policies are duly respected, and the system reaches the highest level of security.
Qualifications
Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, minimum two (2) years as IT Manager.
Proficiency in hotel systems (Opera Cloud, Symphony, Vingcard, Materials Control, Sage 300 and Evolution, SUN systems, INFOR systems)
Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
Display strong analytical, organizational, conflict management, people and administrative skills.
Ability to be responsive to changes and offer leadership in those changes
Proven positive track record to coordinate technology departments
Proven ability to budget for hotel IT infrastructure
Exceptional interpersonal and guest relations skills, takes a hands on approach
Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture
Additional Information
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a luxury property
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