Key Responsibilities:
Support Customer Retention and Growth
Support commercial long term profitable, partnerships by providing up to date quotes and meeting current and future customer needs and perform procurement
Identify upsell and cross sell opportunities
Explore and detect customer needs
Perform local procurement
Manage validity
Execute new business proposal and quotes
Detect and follow up on opportunities with new customers by building proposals and quotes and follow up according to the KPI targets in the SAP
Generate quotes for new business and new customers
Follow up on quotes according to SAP internal KPI targets
Analyze lost quotes
Ensure implementation of agreements made
Follow up on commercial agreements with customers and communicate details with Operations and Finance and log pricing and buying specifics in the supporting systems
Ensure logging of pricing details and customer preferences in FLOW/SFDC
Communicate details to Operations and Finance to guarantee service delivery
Report & Analyze and Provide Insights
Perform accurate and timely compliant reporting and share trends, alerts and exceptions based on analysis.
Properly log activities
Perform reports on hit ratio, quote follow up, volume against quotes, lost customers etc.
Share Insights that drive action
Align to and collaborate with other functions and the Hillebrand Gori Network
Actively engage and interact with other departments, functions and offices to deliver and receive benefits being part of the global network
Actively engage and interact with other functions and offices to deliver and receive benefits being part of the global network
To serve as internal point of contact regarding quotations and sales in accordance with the Company’s business policies and procedures to ensure exceptional customer service levels are maintained. Control and management of overall sales / cost related functions
Do Import, Airfreight, Road freight, Courier quotes
Update Rate Database (Rate sheet) & SSL rate liaison
IHO/EHO rate liaison
Follow up quotations sent
Log Quotations on Sales Force
Follow up on Quotation sent to clients
IHO & operations queries & questions
Job Requirements, Skills & Qualifications:
3 – 5 years experience in same or similar roles
Tertiary Level Qualification in related discipline
Knowledge of pricing and procurement
Strong knowledge of International Freight Forwarding, FCL/LCL and Incoterms
Customer service
Exceptional written and verbal communication skills both
Financial and business acumen
Deadline orientated
Ability to work with diverse group of people
Additional Notes
Muilti-lingual
Apply via :
careers.dhl.com
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