Must have skills
Strong problem-solving skills Excellent planning and organizational skills Analytical thinker Maintain high level of confidentiality Attention to details Strong team player with the ability to work independently
Good communication skills
Willing to perform repetitive tasks for extended periods
Self motivated
Ability to work under pressure Flexible
Qualifications
A diploma in business administration or equivalent qualification.
Experience in sales, business development, customer service, and customer experience is an added advantage.
Proficient in using digital document management systems and software.
Certificate of good conduct.
Basic computer literacy.
Job Role
Handle the filing and organization of customer documents in a systematic manner.
Upload and sort customer documents into designated storage systems and cabinets.
Maintain an accurate and up-to-date storage tracker to track the location of customer documents.
Ensure that customer documents are stored securely and in an orderly fashion for easy retrieval.
Collaborate with team members to ensure efficient workflow and coordination of document management processes.
Adhere to company policies and procedures regarding document handling, storage, and confidentiality.
Assist in the development and improvement of document management systems and processes.
Perform regular audits to ensure the accuracy and completeness of customer document records.
Support the team in various administrative tasks related to document management and retrieval.
Communicate and coordinate with relevant departments to obtain missing or updated customer documents as required.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Proactive customer support.
Nurturing customer interactions
Develop strategies to achieve the desired and intended customer experience.
Raising red flags wherever the business process – billing, installation or anything pre- or post-sales – needs correction to ensure the customer has a seamless experience with the company.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Understand customers, what they need, and when they want it.
Ensure real-time end to end-customer experience.
Understanding customer behavior and preferences across all touchpoints
Facilitating more meaningful customer interactions.
Enabling the end-to-end customer experience.
Improving speed to market and agility and building a new customer base to maximize sales.
Understand customer needs and offer solutions and support.
Research potential leads from business directories, web searches, or digital resources.
Prepare day-by-day reports required for reporting.
Perform any other duty(ies) as will be assigned from time to time by the supervisor or management.
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