Job Overview:
IRC is seeking a Moderator to be based in Hagadera under the direct supervision of a Senior Editorial Officer. The Moderator will be responsible for communicating directly with Julisha.Info users daily, replying to comments, messages, and questions.
Major Responsibilities:
Engage users in conversations online based on the guidelines.
Reply to messages and comments received on Julisha.Info social media channels with the help of the Signpost team and moderation guidelines.
Collaborate with Senior Editorial Officers, Roving Service Mapping Officer, Protection Manager, and protection teams to develop thorough, vetted, well-researched answers.
Where necessary, link or support the users with information on where/ how they can access services in relation to the service mapping information available.
Feedback on representative and noteworthy comments and write an analysis of the month’s communications (including responses to posts, trends in conversation and information gaps).
Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
Analyse information gaps amongst the affected populations to feed into future content creation.
Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.
Track and analyze information requests on Julisha.Info social media channels to identify trends and/or issues and propose solutions and ideas to improve the effectiveness of the program’s communication strategies and activities.
Support in management and capacity building of Julisha.Info Community staff.
Follow protocol to escalate any communication from at risk cases to Protection team.
Any other responsibility as may be assigned by the supervisor.
Key Working Relationships:
Position Reports to: Senior Editorial Officer.
Position directly supervises: Julisha community staff.
Qualifications
Typing speed of at least 30 words per minute
Knowledge of social media platforms such as Facebook
Experience working with Content Management Systems (CMS) such as Zendesk
Ability to act with discretion, integrity, and diplomacy
An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
High emotional intelligence
Education:
Diploma or advanced relevant technical (such as media, journalism, communication) qualifications.
Language Skills:
Advanced oral and written Kiswahili, and English language skills. Knowledge of Arabic and/or Somali languages is an added advantage.
Preferred Experience
Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities
At least one year of experience working with social medial platforms such as Facebook
Excellent verbal and written communication skills, great attention to details and, an overall ability to be clear and concise in all communications.
Strong organizational and time-management skills; proven ability to prioritize and deliver on time
Strong analytic problem-solving skills with ability to work both independently and in a dynamic, cross-functional team
Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
Demonstrated ability to work effectively with stakeholders at all levels
Basic knowledge of digital design
Apply via :
rescue.csod.com
