The Position:
We are looking for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of Provider Claims Intake Administrative Services Supervisor.
You will be responsible for the supervision of staff on a daily basis ensuring KPI’s are met across the Provider Claims Intake area.
Main Duties/Responsibilities:
Provide visible leadership as part of the management team for the Provider Claims Intake team staff
People development and performance management through active coaching, clear and constructive feedback and an open management style.
Manage team resources through planning and leveraging the available talent to optimise team performance
Engage staff in order to create a dynamic working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey
Proactively optimizing the unit’s workflows to achieve set targets.
Organising and monitoring work flow to ensure TAT targets are achieved and inventory levels are managed.
Effectively manage the administration process liaising with the SME & Operations Manager about any identified gaps or improvements and proactively contributing to the solution.
Ensure Quality Audit targets are achieved month on month
Instrumental in Employee Engagement activity
Your Profile
Proven data analytics skills (advanced Excel, Qlikview, Tableau …)
Experience with systems like KOFAX, Octopus, Salesforce is a plus
Excellent networking skills
Active language knowledge of at least English (additional languages are a plus)
Experience in coaching, managing, developing and motivating individuals
Clear experience in driving a team to achieve excellent customer service results
Excellent inter-personal skills
Negotiation and influencing skills
Action-orientated problem-solving skills / process improvement
Excellent organisation, planning and prioritisation skills
Strong communication skills: demonstrating drive and enthusiasm
Demonstrating flexibility and adaptability to change
Result-oriented, able to mobilise the team to achieve key objectives
Accountability – assumes ownership for achieving personal results and collective goals
Customer oriented
Key Competencies
Leadership
Transformation
Manage ambiguity
Balances stakeholders
Organizational Savvy
Drives Engagement
Build effective teams
Tech savvy
Global perspective
Data driven
Apply via :
cigna.wd5.myworkdayjobs.com
