The purpose of this role is to manage the debt collection process in a manner where customer relations are built but also ensure that the cash collection targets as per budget is delivered in respect of the allocated portfolio, and to ensure that this is done effectively, in compliance with all applicable policies and procedures This role will effectively manage the incidence of bad debt, maintaining this at a level which is at least consistent with budget assumptions.
Your day-to-day responsibilities will include:
Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
Anticipate developments, and identify accounts that may require special attention and flag them early
Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
Maintain accurate individual records and performance statistics for the debtors in your portfolio
Obtain sufficient information to assess the risk of new and existing customers
Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader
Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
Provide accurate advice on debt management, queries, VAT issues etc
Involvement in the reconciliations analysis of ledger accounts and invoicing history
Liaise with invoicing team on Credit Control queries for prompt resolution
Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
Undertake ad-hoc responsibilities as required
Do you have what it takes? If you want to be considered for this role you will need:
Relevant Tertiary Education advantageous in a business field
Proficient in English – written and spoken
Credit Control skills is an added advantage and experience minimum 1 year
Customer Care experience advantageous
Numerical acumen
Computer literate
Integrity/reliability
Strong negotiation skills
Persuasive
Strong ownership & responsiveness
High energy levels (action orientated)
Self confident/assertive/passionate
Problem solving skills/solution driven
Strong demonstration of the values of service, relationships and teamwork
Be self- motivated and display a high energy level
Excellent planning and organisational skills
Team player with a collaborative style
Demonstrates the ability to take the initiative
Highly developed communication skills (written / verbal / non-verbal)
Ability to form strong customer relationships at all levels
Apply via :
jobs.workable.com
