Reporting to the Manager, Business Systems, the successful candidate will be responsible for providing on-going support and improvements for Core Banking System and its related modules;
Participating in development, implementation and maintenance of software applications; documenting system components and providing general IT Support within the ICT Shared Service.
Job Responsibilities
Troubleshoot software problems, resolve and escalate those that are beyond own capability to specialists
Undertake application problem analysis and resolution for application problems in conjunction with the usersand application suppliers
Provide guidance and support for application users to ensure that the business application systems supported by the ICT Shared Service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency
Assist with implementation of ICT application projects. Provide technical input where required
Develop simple software programs to meet the banks need as and when required
Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users and external application or service suppliers where necessary Review the help desk statistics to identify the user training needs and develop and facilitate user training. Install and update antivirus programs on all desktops Ensure systems uptime and manage interfaces, defined operational system processes and data extracts
Qualifications
Holder of Bachelor’s degree in Computer Science, Information Science, Telecommunications & Communication or any related field.
Professional qualification in PHP/MCP/MCSE
Should have at least 3 years’ working experience in a busy commercial IT environment in supporting a core banking application and its related modules
Should have experience in systems analysis, design, implementation and support
Should have excellent knowledge of Linux with ability to write complex SQL queries to extract data and reports from Oracle database.
Good understanding & ability to document business processes and workflows and their relationships to current and future software solutions
Excellent communication, decision making, analytical, organizational and interpersonal skills
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