Responsibilities
Facilitating cross-channel feedback from customers and employees to management and executive teams
Working with team leaders, managers, and department heads to learn departmental needs and goals
Lead and Coordinate Crew Members Effectively by Providing clear instructions and guidance, delegate tasks appropriately and fostering teamwork for efficient operations.
Handle Claims and Address Customer Complaints
Ensuring that all activities conform to local, federal, industry and company standards
Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
Designing and maintaining clear operational guides to ensure consistency of operations
Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
Collaborating with management and executives to set departmental and organization-wide goals
Identifying and resolving any problems
Conduct general and clerical office tasks
Requirements
4-5 years’ experience as an Operations Coordinator or similar role
Degree in Business Management, Administration or related course.
Excellent customer service skills
Demonstrated ability to lead and manage teams.
Good knowledge of Microsoft Office applications
Good time management skills.
Excellent interpersonal skills to build strong relationships with colleagues
Excellent communication Skills
Able to give and receive feedback and constructive criticism from a variety of channels
Excellent strategic planning and problem-solving skills
Ability to work efficiently with minimal supervisions
Collaboration and teamwork skills
Apply via :
www.crystalrecruitment.co.ke
