About Your Job:
In this role, you will be responsible for supervising and controlling flight-handling activities such as Flight Editing, Ramp supervision, supervision of mishandled baggage issues,Check-in, Transfers, and Boarding, in order to ensure a high service standard is maintained. You will achieve optimum customer satisfaction and on-time departure of flights. You will also deputize for the Airport Services Duty Officer and/or Airport Representative.
Specific accountabilities include:
Acting as a station coordinator in liaising with GHA and QR department. Working closely with GHA and all airport departments to ensure on time performance targets are met.
Ensuring progress towards on-time flight closure and passenger boarding and supervise airport team in achieving on-time performance
Facilitating the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure whilst working with all departments
Utilising maximum resources by planning efficient duty allocation for Customer Service Agents- ensures efficient use of manpower during duty period
Reviewing aircraft allocations according to the movement signals/late arrivals/loads etc. and ensuring all departments are aware of operational messages and requirements
About You:
You will have a relevant diploma or vocational qualification combined with a minimum of four years job-related experience. You will need a minimum of three years of experience in an Airline or GHA as ground staff involved in passenger handling and ground operations.
You will need a solid understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities. An overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and dangerous goods regulations.
You will need to be fluent (written and spoken) in English to perform this role.
