Job Description
Reports to: Finance and Admin Manager
Job purpose: Welcoming patients by greeting and helping them; scheduling appointments; General office Administration and maintain the book of Accounts for the Company
Job Responsibilities
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Protects patients’ rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Assist in keeping proper books of accounts for the company including Petty cash Management, tax filing &
Payment, statutory filing and payments, Debtor & Creditors management and reconciliations.
Contributes to team effort by accomplishing related results as needed.
Qualifications
Diploma or degree in business and administration and customer service.
CPA II and above
Excellent customer care skills and telephone skills.
3+ years’ experience as an Office Admin & Accountant.
Good communication skills.
