Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment
Executes daily surveillance of building and equipment and reports all building and customer defects
Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data
Provides data for input into reports, such as electric meter data
Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP)
Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP
Responds to alarms and handles or escalates alarms according to guidelines
Provides practical direction for external security employees
Participates in inventory control of supplies
Makes suggestions for improving the quality and effectiveness of the data centre
Participates in the full continuous (24×7) call-out team and/or shifts
Execute Customer Implementation process
Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team
Provides CIM team with technical support and acts as first point of contact for CIM questions both internally and externally prior to escalation to CIM
Provide customer service support
Carries out performance-tuning operations on data centre systems to ensure high level of power availability, and security.
Supports Sales team in pre-sales technical support
Perform day-to-day client management activities
Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues
Requirements
BSc Degree or Higher Diploma in a technical field such as Computer Science, Electrical and Electronics Engineering or Telecommunications Engineering
5 years of work experience in IT, Telecom or Electrical and Electronics environment.
Networking skills
Cloud computing skills
Project management
Analytical thinking; logically and methodically thinks through issues
Strong attention to detail
Time management
Ability to work as part of a team
Ability to work independently with minimal supervision
Excellent written and verbal communication skills
Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment
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Use the emails(s) below to apply If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Site Engineer-IT) before 22nd August 2023.
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