HR/001/08/2023
Job Purpose
The Customer care officer is the first point of contact with the customer. The main responsibility is to answer customer enquiries about products, services and generate sales.
Duties & Responsibilities
Receive customer complaints
Analyse and record the complaints
Investigate the complaints and seek possible solutions though the mechanisms developed in line with company policy.
Liaise with other sections/departments in dealing with customer issues
Issue forms and other related documents and guide customers in filling them correctly
Follow up registered disputes by customers to make sure that they are resolved amicably and in good time.
Collecting and analysing customer feedback
Providing information about company products & services
Providing proactive customer outreach
Developing and documenting knowledge into helpful content
Tracking customer service KPIs and metrics
Establish and monitor the standards for customer service in the Company
Identify tasks critical to keeping customer satisfaction levels in check
Keep records of interactions and transactions with customer
Qualifications & Experience
Degree or Diploma in Business Management, Marketing, Public Relations or related field
Relevant professional qualifications.
At least three (3) years’ experience in a busy commercial environment.
Possess relevant computer application skills
Direct Reports
Customer Care Assistants
go to method of application »
Application should be sent to:
The Managing Director
Gusii Water & Sanitation Company
P.O Box3880 – 40200
KISII
Applicants to attach their application letter, curriculum vitae and copies of their certificates and testimonials.
Application should be sent via e-mail only to: recruit@gwasco.co.ke
The applications should be received by close of business on 25th August 2023
NB: Only shortlisted candidates will be contacted.
Apply via :
recruit@gwasco.co.ke
