Our Client, a provider of office spaces, is looking to engage the services of a Branch Manager to join their team.
Job Responsibilities
Ensure levels of customer satisfaction are maintained and retention rates are on or above set targets.
Work with the accounts department to ensure accurate membership invoicing
Ensure prompt collection of payments, in line with goals. Refer to the debt collection policy
Enforce membership policies, such as deposit, signing of licence agreement, notice period, house rules etc.
Oversee office supervisor to ensure deliverables and targets are met
Ensure core utilities and services are delivered at all times
Keeping staff on track with their targets and deliverables
Offering support and leadership in their decision-making and development
Lead staff on the importance of customer service and how to deliver on their goals Manage the monthly budget by approving and rejecting expenses.
Find quality suppliers, know when to recognize quality suppliers, and seek out recommendations and referrals.
Qualifications
Minimum Bachelors Degree in Business Administration/Management
Atleast 5 years experience in a operation leadership position
Experience leading a team and managing customers
Problem Solving skills
Apply via :
peoplefoco.etalent.net
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