Job Details:
Reporting to the Sales Manager, the sales consultant provides the service of preparing and organising, presentations, proposals and itineraries to agents while ensuring flawless customer service throughout the travellers’ stay at their destination for East Africa destination (Kenya, Tanzania, Zanzibar, Uganda & Rwanda). He/she is also involved in responding to daily enquiries sent out by clients.
Duties and Responsibilities:
Responsible for handling daily correspondence with overseas Travel agents, Tour operators and wholesalers and ensuring that the 24 hour deadline response is met.
Responsible for lodge, hotels and flight bookings and all other extras needed by clients in FIT bookings and regular departures.
Drawing safari itineraries and tour planning.
Liaising with operations department for any action relating to safari and briefing of Guides and drivers prior to FIT safaris.
Responsible for creating tour costing using GRAN IT for FIT requests.
Liaising with accounts department on tour invoicing and payments.
Compiling a Weekly Sales Report
Reconfirming of bookings and finalising prior to forwarding files to operation department.
Working within the stipulated release periods to keep related costs at a minimum
Managing cancellation fees, by keeping them to a minimum, and ensuring that they have been passed on to the agent where applicable.
Minimum skills and competencies required for this position are as follows:
Degree in Tourism management or marketing
At least two (2) years’ work experience
Adaptability and behavioural flexibility
Strong interpersonal skills
Excellent communication skills
Enthusiasm, energy and ability to deliver
Computer literacy, specifically in MS-Office, GranIT, and spreadsheet packages;
Ability to work under pressure and to meet deadlines;
Ability to work with no supervision;
Knowledge of Spanish language is an added advantage
