Client Manager, Digital Network Services Wholesale, Team Leader

Working at NTT

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

KEY ROLES AND RESPONSIBILITIES:

Responsible for delivery of the metrics set in the quarterly accountability matrixes as defined by the Sales Execution Framework
Establish productive, professional relationships with key personnel in assigned client accounts.
Enlist and coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations.
Strong business development background
Ability to put together business proposals for clients
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assess, clarify, and validate client needs on an ongoing basis.
Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
Maintain high customer satisfaction ratings that meet company standards.
Complete required training and development objectives within the assigned time frame.
Closely coordinate company executive involvement/sponsorship with client management.
Timely reporting on the set metrics on a weekly basis or as per the manager’s requirement

KNOWLEDGE, SKILLS AND ATTRIBUTES

Customer focus
Relationship building skills
Excellent communication and presentation skills
Planning & organizing
Negotiating skills
Displays professionalism
Drives for result
Must have a positive attitude
Takes initiative

QUALIFICATIONS AND EXPERIENCE

A college degree from an accredited institution
A minimum of 3 years of client management, preferably within the IT field
Competent in Microsoft Office.

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