TASKS, DUTIES AND RESPONSIBILITIES:
Meets and exceeds customer and team member expectations by providing Yes I Can! Service & teamwork
Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
Communicates effectively with customers, colleagues and supervisors
Demonstrates teamwork by co-operating and assisting colleagues as needed
Meets Yes I Can Service standards
Adheres to hotel policies & procedures
Attends work on time as scheduled
Follows hotel standards regarding personal hygiene
Minimizes dangers by following all safety rules and regulations
Maintains a favourable reputation of the Radisson Blu Hotel at all times
Sets up chairs and tables in the restaurant before it opens for business
Wipes tables and chairs and polishes china, glassware and cutlery
Fills up service station, supplies the service station during service hours, with necessary condiments, china, glassware, linen and makes sure cutlery is always polished
Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest
Takes drink and food orders from the guest, and process these orders into the Micros system
Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments
Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest in the “Yes I can!” spirit
Informs his assigned supervisor immediately of any irregularities or complaints
Clears tables of dirty and empty glasses (and dishes), replenishes drinks and changes ashtrays as per service standards
Clears regularly the service station and keeps it clean and tidy
Helps out in other areas when needed
Farewells guests at departure whenever possible
Must have a good knowledge of all food & drink items served according to the menu
Is aware of the proper presentation of food & drinks served and advises Supervisor if incorrect
Is fully trained about menu and promotions including approximate preparation times.
Is able to serve quickly and efficiently
Is familiar with proper handling and maintenance of service equipment
Attends scheduled outlet meetings and regular training sessions
Carries out any other duty that may be assigned by the management
Is aware of the reservations of the restaurant throughout the shift
Knows Micros system functions and use
Skills
Microsoft Office
Point of Sale
Catering Service
Advanced Knowledge of Wines
Basic Beers/Spirits Knowledge
Advanced Beers/Spirits Knowledge
Casual Dining Experience
Fine Dining Experience
POS Systems
Money Handling
Fluent in English
Culinary Degree/Training
Knowledge of Coffees
Knowledge of Teas
Food Safety
Safe Food Handling
Apply via :
harri.com
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