About the Client:
Our client is a 24hours Hotel located along Kisumu-Busia Road offering conferencing, accommodation and other hotel services and is seeking a vibrant, aggressive, pro-active Hotel Supervisor responsible for providing overall leadership to Hotel team as a well as managerial services so as to ensure optimal efficiency of hotel operations.
Summary of Duties and Responsibilities
Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders
Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations
Oversee all hotel projects and Liase with contractors for their timely completion
Oversee preparation required financial reports, budgets and revenue forecasts
Responsible for new business initiatives such as travel and tours and new branches
Oversee financial planning and analysis
Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience
Address complaints with a personal touch to restore customer satisfaction
Meeting and greeting guests with a warm welcome
Manage the hotel’s online presence and generate an online buzz through special offers and promotions
Invest effort in employee engagement and retention in collaboration with HR
Prepare various Hotel Reports to the Director
Any other duties that may be assigned from time to time
Key Qualifications and Requirements
Degree or Diploma in Hospitality Management or any other related field
Minimum 2 years of relevant work experience
Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue
Management Systems desired
Excellent revenue management skills with experience of budgets, P&L’s and forecasting
Exceptional communication and interpersonal skills
Excellent customer relations and people management skills
Ability to work well under pressure and under minimum supervision
High conflict resolution skills to keep guests happy and to help guarantee their continued patronage
go to method of application »
Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.
Apply via :
careers@italgloballtd.com
