Purpose:
To ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank and ensure processing of sales data is accurate and within agreed timelines.
Primary Responsibilities:
Customer Experience
Ensure all required reports are provided in a timely manner.
Involved in the day-to-day processing of sales team’s work.
Ensure optimum accuracy processing of customer instructions and zero fraud commission payment.
Ensure implementation of agreed strategies on Digital Adoption across the various channels.
Share knowledge, experience, and best practice with all staff in the department.
Facilitate smooth and successful hand overtake over before proceeding on leave, off or on rotation.
Ensure system access rights and recertification are strictly adhered to.
Identify thematic customer issues, root causes and in conjunction with the team leader come up with SMART actions to address the identified issues.
Governance, Risk & Controls
Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank.
Ensure all mandatory training completed to deadline and understood within given timescales.
Responsible for delivery of Anti-Money Laundering, Fraud Prevention, Suspicious Transaction Monitoring/Reporting and KYC training in the team.
Ensure all risk events/control failures are reported, investigated and root causes addressed to prevent reoccurrence.
Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management.
Framework and internal I&M Policies and Policy Standards.
Understand and manage Business risks and risk events (incidents) relevant to the role.
Ensure all customer applications/instructions and Bank records are securely filed as per record management process.
Operational Rigor
Achieve the set accuracy targets for all customer applications processed.
Ensure effective callbacks for all KYC documentation, loans, credit cards, and any other instructions received from customers as per set TAT and in line with the existing bank standards.
Ensure transactions are authorized within the set limits as per the existing bank guidelines and procedure.
Manage the processing of all products submitted by the sales team.
Partner/collaborate with the teams to drive sales and revenue growth.
Ensure daily reconciliation and system updates of all customer instructions on various bank systems.
Ensure scanning and tracking of processed customer instructions to the processing Centre to ensure the set TAT is met.
Ensure the team is adequately stocked with all needful stationeries to avoid staff inconvenience.
Person Specifications:
Bachelors Degree in Accounting, Finance or a related field.
Good communication and interpersonal skills
Excellent understanding of products.
Apply via :
imbank.bamboohr.com
