KEY PRIMARY RESPONSIBILITIES
Ensure compliance with the regulations as set out by the Authorities for all Pension accounts.
Enhance client relationship through Implementation of client servicing strategies to enhance customer experience.
Advice Trustees on changes in the Retirement Benefits legislation and institute changes in legal documents, contracts and Service Level Agreements.
Segregate and prioritize management of key clients, train and supervise account handlers on management of the accounts.
Arrange organize presentations for training sessions including, pre-retirement training, personal financial management, in-house trustees training seminars and general member education.
Organize, prepare, attend and make presentations on quarterly scheme performances for Boards of Trustees and Annual General Meetings for members.
Prepare calendar of meetings for key clients and Boards of Trustees.
Assistance in preparation of annual and management of the department’s expenditure.
Assist to grow business through the different sales channels
Run System quality assurance checks and keep system logs, institute enhancements in current system to include regular regulatory changes and desirable enhancements.
Address enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients and client visitation.
Process and facilitate benefits payments and annuity/IDD administration
Observe strict adherence to contribution receipts, allocation as per the regulations and reconciliation in liaison with finance department.
Commission processing within the set timelines.
Assist in key GL/CL processes as a way of expanding skills
ACADEMIC QUALIFICATIONS
Bachelor’s degree in a business-related degree.
JOB SKILLS AND REQUIREMENTS
Interpersonal andCommunication skills
Time management skills
Good negotiation skills
Good relationship skills
PROFESSIONAL QUALIFICATIONS
Any professional Qualification will be an added advantage.
EXPERIENCE
At least 5 years of relevant experience
Apply via :
apollogrouprec.peopleshr.com
