Job Purpose
The Client Service Senior Executive is responsible for providing a full service management of key client accounts, through provision of marketing research information, analysis and reports. The role is charged with mentorship of junior members of the team, smooth execution of the full project cycle and achievement of revenue targets
Job Responsibilities
CLIENT SERVICING
Planning research assignments with an intention to understand client needs
Updating clients on project progress in a timely manner
Keeping abreast with industry trends in order to obtain an in-depth understanding of the
clients business and become a trusted business advisor to the client
Preparing insightful presentations, developing reports and making value adding
recommendations for clients;
Acknowledging receipt of client inquiries and advising on resolution timelines within 24 hours;
OPERATIONAL / TECHNICAL
Transforming retail data into useful information through analysis and interpretation of results;
Liaising and coordinating with research executives/trainees working on the client account;
Completing all Billing requirements and sending through to finance department for processing;
Assist in the smooth collection of debt from clients and providing timely communication to the Finance department on any contract/ job changes;
Finalizing the Contract/Contract renewal with the client in liaison with the Associate Director or Client Business Partner;
BUSINESS DEVELOPMENT
Building a strong relationship with clients through continuous engagement and interaction
Developing compelling and persuasive proposals with a clear value proposition for clients
Generating Revenue growth by identifying opportunities with existing and potential clients
PEOPLE MANAGEMENT
Coaching, mentoring and training of executives
Scope
Budget Responsibility: Minimal
Key interface relationships (internal and external): Client service teams / Data Acquisition
teams, Measurement Science
Number of employees managed: None
Number of employees indirectly managed: None
Number of third party employees (contractors/outsourced) managed: None
The role is global/regional/ local: East Africa region
Role Requirements
Essential Requirements
Bachelor’s degree in Statistics, Marketing, Economics or a business related field
At least 3 (three) years’ experience in Market Research
Excellent knowledge of and practical experience working with MS Excel and MS Powerpoint
Excellent oral and written communication skills
Ability to work under pressure and meet tight deadlines
Excellent organizational and time management skills
Strong analytical mind with a high numerical aptitude
Sound knowledge and experience in Research Measurement Services methods and
techniques
Knowledge of industry trends and current affairs
Preferred Requirements(Added Advantage)
Masters degree
Experience in pitching and delivering high level presentations to Boards of Directors and
Senior Management teams
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