Key Requirements:
Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations
Look after customers’ travel needs from first enquiry to travel completed, by phone or email
Book a range of travel products and offer professional advice, inclusive of specialist fares
Adapt to different priorities and client needs
Use a Consultative Sales approach
Regularly check and action airline queue messages and monitor existing bookings on hold
Achieve and maintain targets by working efficiently
Exhibit positive behavior and a ‘can do’ attitude
Act as a team player to ensure the overall success of the team and overall Operations function
Make new members of the team feel welcome, sharing knowledge as appropriate
Actively contribute to achieve the SLA targets and team incentives
Attend weekly team updates and participate and share feedback in team meetings
Participate in team activities, providing support to team members as required
Assist clients who may be calling for another team member who is busy
Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements
Ensure all necessary actions are taken to reach and maintain SLA targets
Maintain the company standards for monthly booking checks and ticket book entries
Continually keep fully abreast of airline contracts, routings, and services
Attend offered training to ensure all knowledge of airlines, fares, services, products, and benefits remains fully up to date.
Qualifications:
Must have a bachelors in travel, tour, hospitality or any other relevant degree
Must have at least 5 years of experience in a similar role
Must have excellent verbal and written communication skills, preferably in English
Should be experienced in native GDS
Should be passion for and experience in business travel
Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media
Communicate effectively with other teams and departments to support a collaborative environment
Exhibit and encourage a clear, simple communication style and act as an ambassador for the company’s values and competency framework
Excellent fares knowledge including post ticketing changes and cancellations
Excellent knowledge of the travel industry
Experience working across cultures and with remote teams.
Apply via :
www.summitrecruitment-search.com