Key areas of Responsibility
Customizing systems deployed for each subsidiary to suit their needs for claimflux and Complaints management system
Implementing change requests for the different businesses
Offer general support to IT administrators across the subsidiaries e.g. system troubleshooting, vendor management.
Execute action plans from the head of implementation, infrastructure, and security to the subsidiaries to meet the organization’s strategic goals.
Engage with IT teams across subsidiaries to determine user system requirements.
Plan and train users on new systems as well as maintaining these systems
Manage and monitor backups of all call center systems
Provide monthly reports on application/system usage across the subsidiaries to the head of implementation, Infrastructure, and security
KNOWLEDGE, SKILLS AND EXPERIENCE:
BSc. Computer Science or any related field
Minimum 2 years working experience
WORKING RELATIONSHIPS:
Internal
IT Managers
Developers team
Users and staff
IT/System Administrators
Project manager
External
COMPETENCIES:
Project and product management
Good requirements translation
Knowledge of software and system design technologies
Behavioral
Communication skills
Negotiation skills
Good conduct and high integrity
Problem-solving
Creative thinker
Interpersonal skills
Patience
Emotional intelligence
Apply via :
stratostaff.co.ke
