We are seeking a highly motivated individual to join our team in the role of [Job Title]. The successful candidate will be responsible for managing daily operations, ensuring compliance with company policies, and delivering exceptional customer service. Key responsibilities include coordinating team activities, analyzing performance metrics to drive improvements, and maintaining accurate records of business transactions. Additionally, the ideal candidate will possess strong communication skills, proficiency in data analysis, and at least three years of relevant experience in a similar role. A bachelor’s degree in business administration, finance, or a related field is required. The position offers competitive compensation and opportunities for professional growth within a dynamic and collaborative work environment.
Reporting to the Fleet, Travel and Leases Lead, the incumbent will oversee the strategic development, implementation, and ongoing enhancement of Safaricom’s corporate travel operations. The position is tasked with delivering cost-efficient, compliant, and secure travel solutions while elevating the traveler experience and aligning with organizational goals. This involves comprehensive management of domestic and international travel services, encompassing flight reservations, ground transportation, lodging arrangements, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, visa facilitation, meet-and-assist services, travel-related training, and supporting travel platforms.
This position delivers specialized counsel on travel policies, processes, and procedures to ensure adherence to service level agreements (SLAs). It encompasses a range of critical duties, including engaging with stakeholders, managing suppliers and evaluating their performance, mitigating travel-related risks, enhancing operational efficiency, and overseeing budgetary matters. By applying leading industry standards and leveraging data-driven insights, the role fosters continuous improvement and informed decision-making.
Oversee and execute key operational duties, ensuring adherence to established protocols and achieving performance targets. Collaborate cross-functionally to align efforts with organizational objectives, fostering an environment of accountability and continuous improvement. Monitor workflows, identify inefficiencies, and implement strategic solutions to enhance productivity and operational excellence. Provide guidance and support to team members, promoting professional development and fostering a cohesive, high-performing work environment. Report on progress and outcomes to leadership, offering actionable insights to drive informed decision-making.
We are seeking a dedicated professional to oversee health and safety protocols, ensuring compliance with all regulatory standards and fostering a secure work environment. The ideal candidate will possess a minimum of three years of experience in health and safety management, along with relevant certifications such as OSHA or BOSH. Responsibilities include conducting risk assessments, implementing safety policies, investigating incidents, and providing training to employees. Strong leadership, attention to detail, and excellent communication skills are essential for success in this role.
Ensure adherence to the company’s code of conduct, policies, and procedures, maintaining integrity and accountability in all professional responsibilities.
All employees are required to comply with established safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
We oversee and manage all aspects of corporate travel, ensuring cost efficiency, compliance with policies, and a seamless experience for employees. This role requires a keen eye for detail, strong organizational skills, and the ability to coordinate with multiple stakeholders, including travel vendors, finance teams, and travelers. Key responsibilities include negotiating contracts with airlines and hotels, tracking travel expenses, and resolving any travel-related issues promptly. Additionally, we analyze travel data to identify trends, optimize travel spend, and recommend improvements to enhance the overall travel program. The ideal candidate will have proven experience in travel management, exceptional problem-solving abilities, and a deep understanding of travel industry standards and regulations.
Design, execute, and refine the Safaricom corporate travel policy to ensure ongoing optimization and adherence to best practices.
Ensure adherence to established internal policies, applicable regulatory mandates, and established audit standards.
Responsible for comprehensive oversight of travel management operations from initial booking through final reconciliation, including ticketing and reporting functions.
Supplier and contract management involves overseeing the procurement process, from sourcing suppliers to negotiating terms and ensuring compliance with established agreements. This role requires strong analytical skills to assess supplier performance, mitigate risks, and optimize cost efficiency while maintaining high-quality standards. Key responsibilities include drafting, reviewing, and managing contracts, conducting supplier evaluations, and resolving disputes to foster productive business relationships. Proficiency in contract law, financial acumen, and excellent communication skills are essential, along with the ability to collaborate cross-functionally to align procurement strategies with organizational objectives.
Develop and maintain strategic partnerships with Travel Management Companies (TMCs), airlines, hotel chains, and other key travel industry vendors to enhance service delivery and negotiate favorable terms.
Responsible for procuring and evaluating suppliers, as well as negotiating contracts to secure the most advantageous terms and conditions.
Evaluate vendor performance in accordance with established service level agreements (SLAs) and key performance indicators (KPIs).
Cost management and optimization entails the strategic evaluation and refinement of expenditures to enhance financial performance. This involves analyzing spending patterns, identifying cost-saving opportunities, and implementing measures to reduce waste while maintaining operational efficiency. Key responsibilities include developing and executing cost reduction strategies, monitoring budget adherence, and collaborating with stakeholders to ensure sustainable financial practices. Additionally, the role requires a keen analytical mindset to assess financial data, forecast trends, and propose data-driven recommendations for continuous improvement. Proficiency in financial software, strong communication skills, and the ability to influence decision-making are essential for success in this position.
Conduct a thorough examination of travel expenditures to uncover potential areas for cost reduction.
To maintain service quality and safety standards, establish and enforce cost control measures effectively.
Develop regular reports detailing travel expenditures, identified trends, and realized savings.
We are seeking a skilled professional to lead stakeholder engagement initiatives, ensuring alignment and collaboration across key internal and external partners. The ideal candidate will foster strong relationships, address concerns proactively, and facilitate transparent communication to drive shared objectives. Responsibilities include identifying stakeholder needs, developing tailored engagement strategies, and managing expectations throughout project lifecycles. Proficiency in negotiation, conflict resolution, and persuasive communication is essential, along with the ability to analyze feedback and adapt approaches accordingly. Candidates must possess strong organizational skills, attentiveness to detail, and a track record of building trust and credibility with diverse audiences.
Act as the main liaison between internal stakeholders and the organization for all travel-related inquiries and concerns.
Offer expert guidance to leadership regarding travel strategy and operational challenges.
Facilitate routine business reviews and deliver presentations to stakeholders and vendors.
The position involves overseeing risk management, ensuring safety protocols, and upholding the duty of care responsibilities within the organization. This role requires diligent monitoring of potential hazards, implementing preventive measures, and ensuring compliance with relevant safety regulations. The incumbent will be responsible for conducting risk assessments, developing safety policies, and providing training to staff on safe practices. Additionally, they will oversee incident investigations, maintain accurate records, and report findings to senior management. Strong analytical skills, attention to detail, and a proactive approach to identifying and mitigating risks are essential for success in this role.
Develop and implement comprehensive travel risk management frameworks to mitigate potential threats and ensure the safety of personnel during travel.
Coordinate emergency travel assistance and manage crisis response protocols to ensure swift and effective support during critical situations.
Ensure full adherence to duty of care responsibilities for every traveler.
We are seeking a dynamic professional to enhance and streamline our operational frameworks by identifying inefficiencies and implementing strategic improvements. The ideal candidate will analyze existing workflows, develop innovative solutions, and ensure seamless integration of revised processes to drive productivity and operational excellence. Responsibilities include conducting thorough assessments, collaborating with cross-functional teams to gather insights, and designing data-driven enhancements. Proficiency in process mapping, performance metrics, and change management is essential, along with strong analytical and problem-solving skills. Experience in a similar role and familiarity with industry best practices are required to deliver measurable outcomes.
Oversee and enhance travel management systems, such as online booking platforms and expense management software, to ensure efficiency and seamless operations.
Spearhead the development and implementation of automation initiatives to enhance efficiency and streamline travel operations.
Facilitate the deployment, enhancement, and seamless integration of support systems to ensure optimal functionality and performance.
Analyze data and generate comprehensive reports to provide actionable insights, ensuring accuracy and timeliness in deliverables. Design and implement dashboards and visualizations to monitor key performance indicators (KPIs) and support data-driven decision-making. Collaborate with cross-functional teams to define reporting needs, validate data sources, and ensure alignment with organizational objectives. Maintain data integrity by identifying discrepancies, conducting root-cause analyzes, and implementing corrective measures. Utilize advanced analytical tools and methodologies to interpret trends, forecast outcomes, and recommend strategic improvements.
Design and oversee interactive dashboards and detailed reports to monitor and evaluate travel performance metrics, ensuring accuracy, consistency, and accessibility for stakeholders.
Deliver actionable insights derived from data analysis to facilitate informed decision-making processes.
Qualifications
Core qualifications, essential skills, and professional background include:
A Bachelor’s degree or diploma in Travel and Tourism, Procurement, Logistics, or a business-related field from an accredited college or university is required. Professional certifications in travel management, procurement, or supply chain are considered advantageous.
With a minimum of five years of professional experience within a Travel Management Company (TMC) or a corporate travel setting,
Demonstrates a successful track record in overseeing corporate travel initiatives and handling large-scale travel logistics efficiently.
Proven expertise in driving cost efficiencies through strategic supplier negotiations and the effective implementation of travel policies.
Proficiency in computer reservations systems, Global Distribution Systems (GDS), and e-travel platforms is required.
Proficiency in English and Amharic is required; additional language skills are advantageous.
A proactive approach to achieving results ensures timely project completion and customer satisfaction.
Demonstrates a keen focus on customer needs, both internal and external, by actively identifying and addressing their priorities with responsiveness and attentiveness.
Highly developed interpersonal capabilities required for effective communication and collaboration.
Effective stakeholder management involves cultivating strong relationships with key individuals and groups to ensure alignment with project goals and organizational objectives. This responsibility includes identifying stakeholders, assessing their influence and interests, and developing tailored communication strategies to engage them appropriately. A proactive approach to addressing concerns, managing expectations, and securing necessary support is essential, as is maintaining transparency throughout the process. Strong interpersonal skills, negotiation abilities, and a deep understanding of stakeholder dynamics are critical to achieving successful outcomes.
Demonstrated expertise in Microsoft Office applications and additional software pertinent to Travel Management Services is required.
Qualifications
BA/BSc/HND , Diploma
Experience Required
5 years
