Job description
Responsibilities
Create research instruments, such as questionnaires and focus group guides
Write reports summarizing research results to inform strategic and product decisions
Manage teams of field workers in data collection projects
Lead qualitative studies such as focus groups or software UI/UX testing
Write plans and budgets for research projects
Represent KOKO Networks in interactions with customers, agents, and other stakeholders
Qualifications
Bachelor’s degree
2+ years’ experience in research-related roles
Excellent written and verbal communication skills; must be able to clearly convey research findings in written reports and presentations
Extensive experience with collecting qualitative and quantitative data from the field
Knowledge of research best practices
Experience designing/writing market research instruments such as interview scripts and focus group guides
Experience with software UI/UX testing and hardware usability testing is excellent, but not required
Experience using Microsoft Word and Powerpoint; intermediate or advanced Excel skills strongly preferred
Creativity and innovation – we are looking for someone who loves to brainstorm and try out new ideas for our research department, e.g., a new type of study, or new technology for collecting data from the field
Interest in social enterprise and passion for KOKO’s mission
