Position Summary:
The incumbent will spearhead the expansion of the MSME business within the designated branch by focusing on customer acquisition, retention, and strategic relationship management to fulfill clients’ financial requirements effectively.
Oversee and execute a comprehensive range of duties, including the development and implementation of strategic initiatives aimed at enhancing operational efficiency and driving business growth. Collaborate with cross-functional teams to align projects with organizational objectives, ensuring seamless integration and maximum impact. Monitor performance metrics and key indicators to assess progress, identify areas for improvement, and implement corrective actions as needed. Foster a culture of innovation, accountability, and continuous improvement by mentoring staff, delegating tasks effectively, and promoting professional development opportunities. Maintain compliance with industry regulations, company policies, and ethical standards to uphold organizational integrity and reputation.
We are seeking a dynamic professional to drive business expansion and oversee portfolio management. The ideal candidate will develop and execute strategies to enhance market presence, identify growth opportunities, and optimize portfolio performance. Responsibilities include analyzing market trends, assessing investment risks, and maintaining strong stakeholder relationships to ensure sustainable revenue growth. Candidates must possess a bachelor’s degree in business administration, finance, or a related field, along with 5+ years of experience in strategic planning, portfolio management, or a comparable role. Proficiency in financial modeling and data-driven decision-making is essential.
Facilitate the expansion of MSME business by securing new lending and deposit opportunities from both current and prospective clients.
Develop and nurture high-value advisory partnerships to secure lucrative clients while providing customized financial offerings that align with their unique needs.
Expand and oversee the MSME portfolio by identifying growth opportunities and maintaining profitability and service excellence.
Enhance customer engagement by fostering consistent interactions, organizing structured meetings, maintaining precise records, and promoting the cross-selling of bank products.
Uncover emerging business opportunities and forge strategic partnerships while delivering market intelligence and actionable feedback to enhance product offerings and refine strategic initiatives.
Responsible for overseeing credit policies, procedures, and risk assessment to ensure timely collections while maintaining positive customer relationships. Analyzes financial data to determine creditworthiness, establishes credit limits, and monitors accounts receivable aging. Collaborates with sales, finance, and customer service teams to mitigate delinquencies and optimize cash flow. Ensures compliance with regulatory standards and company guidelines, while reporting on credit performance metrics. Requires proficiency in financial analysis, strong communication skills, and experience with credit management software.
Conduct a thorough evaluation of loan applications by analyzing customer requirements, performing financial assessments, and completing essential due diligence measures, including on-site visits and reference verifications.
Review applications thoroughly and deliver well-founded recommendations regarding approval status, maintaining meticulous and precise documentation throughout the process.
Monitor the progress of loan applications, notify customers of approval or rejection outcomes, and collaborate with relevant departments to verify that all stipulated requirements are fulfilled before funds are released.
We are seeking a dedicated professional to enhance and maintain exceptional customer service standards. The ideal candidate will possess strong interpersonal skills and a commitment to resolving inquiries promptly and effectively. Responsibilities include addressing customer concerns through multiple channels, analyzing feedback to identify trends, and implementing improvements to elevate satisfaction levels. The role requires a proactive approach, attention to detail, and the ability to collaborate with cross-functional teams to ensure seamless service delivery. Prior experience in a customer-facing role and proficiency in CRM systems are essential.
To foster enduring customer relationships, actively recommend bank products, facilitate cross-selling opportunities, and promptly address inquiries and complaints while adhering to established service standards.
Maintain strict confidentiality of customer information while working closely with branch and head office teams to ensure a smooth and positive customer experience.
Ensures adherence to relevant laws, regulations, and internal policies through systematic monitoring, assessment, and reporting. Develops and implements compliance programs, including training initiatives and audit procedures, to mitigate risks and maintain organizational integrity. Collaborates with cross-functional teams to identify compliance gaps and recommend corrective actions. Maintains comprehensive documentation of compliance activities and facilitates regulatory audits. Requires a bachelor’s degree in a related field, such as law or business administration, along with 3–5 years of experience in compliance or a closely related discipline. Strong analytical, communication, and problem-solving skills are essential, as are proficiency in compliance software and regulatory frameworks.
Ensure adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, with particular emphasis on Know Your Customer (KYC) and anti-money laundering (AML) requirements.
Oversee risk management processes while maintaining the integrity and precision of customer documentation and facilitating daily branch operations.
Provide assistance to Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support organizational effectiveness by delivering comprehensive reports, maintaining up-to-date market insights, fostering collaborative teamwork, and spearheading marketing initiatives.
Performing any supplementary tasks as directed by management is required.
Qualifications, Skills, and Experience Required: A bachelor’s degree in a relevant field is essential, along with a minimum of three years of proven professional experience in a comparable role. Strong analytical abilities and meticulous attention to detail are critical for success in this position. Proficiency in industry-standard software and tools is mandatory, as is the capacity to work both independently and collaboratively within a team. Exceptional communication and organizational skills are also required to manage multiple responsibilities effectively. Prior experience in project management or a related discipline is highly advantageous.
A recognized institution must confer a Bachelor’s degree in Business, Finance, or a closely related discipline.
With a minimum of two years of hands-on experience in a sales capacity within a financial institution, the ideal candidate will bring a proven track record of success in driving revenue and fostering client relationships.
Proficiency in banking laws, regulations, and operational procedures is required for this role. A strong understanding of the legal and regulatory frameworks governing financial institutions, as well as hands-on experience with banking operations, is essential. Candidates must be well-versed in compliance standards and industry best practices to ensure adherence to all applicable guidelines.
Professional with a solid grasp of Risk Management and Compliance principles, methodologies, and regulatory frameworks, ensuring alignment with organizational policies and industry standards. Demonstrates expertise in identifying, assessing, and mitigating risks while ensuring adherence to legal and ethical obligations. Capable of implementing robust compliance programs and monitoring frameworks to uphold integrity and operational excellence.
Highly analytical professionals who possess the capacity to critically evaluate existing processes and assumptions, leveraging quantitative data and measurable outcomes to drive informed decision-making and foster continuous improvement.
Proven skill in fostering agreement and driving alignment among diverse stakeholders spanning all NBK departments.
If you fulfill the specified criteria, kindly complete the application form titled *APPLICATION FOR BUSINESS BANKER*, attach your CV and cover letter, and submit them via email to recruitment@nationalbank.co.ke by Thursday, 18th June 2026. Ensure your email subject line includes the job title along with the reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
