A Bachelor’s degree in Computer Science, Engineering, or a related technical field is required, along with at least five years of hands-on experience in software development. Proficiency in programming languages such as Python, Java, or C++ is essential, along with expertise in database management and cloud technologies. Strong problem-solving skills, collaboration in cross-functional teams, and a commitment to continuous learning are also mandatory. Additionally, familiarity with Agile methodologies and DevOps practices is highly preferred.
A diploma or degree in Tourism, Hospitality, Travel Management, or a closely related discipline is required.
Seasoned professionals with 8 to 10 years of hands-on experience in travel consulting or tour operations are encouraged to apply.
Role Summary
The role entails designing and overseeing personalized travel solutions throughout Kenya and East Africa, encompassing safari packages and multi-country itineraries. Duties include managing client communications, generating accurate price quotes, finalizing reservations, and guaranteeing seamless travel logistics from initial planning to completion.
Oversee and execute a range of critical duties, including developing and implementing strategic initiatives, managing cross-functional teams, and ensuring alignment with organizational objectives. Lead project planning, execution, and monitoring to deliver measurable outcomes while maintaining rigorous quality standards. Facilitate collaboration between departments to optimize workflows and enhance productivity. Monitor performance metrics and provide data-driven insights to senior leadership for informed decision-making. Identify process inefficiencies and recommend innovative solutions to drive continuous improvement. Ensure compliance with industry regulations and internal policies while fostering a culture of accountability and excellence.
Craft customized travel itineraries tailored to individual client requirements and budget constraints.
Develop and submit highly competitive quotations while overseeing all booking processes.
Collaborate effectively with hotel partners, transportation vendors, and cross-functional internal teams to ensure seamless logistical execution.
Manage itineraries and client requests with a high degree of efficiency, ensuring timely and accurate updates while addressing all inquiries promptly.
Develop and maintain robust client relationships while consistently delivering outstanding service to exceed expectations.
Stay updated on the latest developments in East African travel destinations as well as current industry trends.
Drive profitability by executing strategic pricing initiatives and negotiating favorable terms with suppliers.
Proficient in a diverse array of technical and interpersonal skills, with a strong emphasis on problem-solving, analytical thinking, and effective communication. Demonstrates proficiency in relevant software, tools, and methodologies essential to the role, ensuring efficient task execution and project completion. Exhibits adaptability and a commitment to continuous learning, staying abreast of industry advancements and best practices. Collaborates seamlessly within cross-functional teams, fostering a cooperative and productive work environment. Maintains a keen attention to detail, ensuring accuracy and quality in deliverables while adhering to established timelines and standards. Possesses the ability to prioritize tasks effectively, manage multiple responsibilities, and deliver results under pressure. Upholds professional integrity, ethical standards, and accountability in all professional interactions and decision-making processes.
Experienced in crafting compelling travel plans and strategic itineraries, with a deep understanding of destination expertise.
Proven ability to communicate effectively and deliver exceptional customer service are essential for this role.
Strong proficiency in organizing tasks efficiently and managing multiple responsibilities concurrently is essential.
Highly skilled in utilizing Microsoft Office applications and proficient in operating Wet itinerary software are essential requirements for this position.
Accomplished professionals with a track record of resolving complex issues and fostering productive supplier relationships are sought. Candidates must demonstrate expertise in addressing challenges efficiently and maintaining strong, collaborative partnerships with vendors to ensure seamless operations and mutual success.
Qualifications
BA/BSc/HND , Diploma
Experience Required
8 - 10 years
