The key responsibilities of the TQR and Operational Excellence manger will include:
Technical:
Ensure each employee and sub-contractor are identified and recorded as a resource in group qualification system.
Work with TQR Regional Manager to assign required qualifications.
Work with Human Resources and Business Unit Managers in the preparation of the annual technical training plan, and supervision plan.
Ensure plans satisfy path to qualification, and implementation of such plans
Ensure work is executed using approved Standard operating Procedures
Ensure work is executed with calibrated equipments and approved software
Ensure that work deliverables use approved format
Quality:
Maintain Country accreditations or Government agreements
Coordinate the application, monitor compliance, and ensure renewal of Local license to operate (LTO) and Service Level Agreements (SLA).
Always maintain a current copy of LTOs and SLAs
Inventory and coordinate internal and external (accreditation body, government body, client) audits, (not ISO 9K, 14K, 45K related) which covers execution of services. This encompasses – as a minimum – audits which referential is ISO 17020, 17021, 17025, 17065
Record quality incidents and ensure implementation and closing of CAPA
Risk:
Review periodically standard contracts under 200 000 €
Assess periodically the service portfolio, identify and monitor new products and services
Escalate to Engagement Committee the opportunities above 200 000 €, with a new scope or presenting high risk to Bureau Veritas
Inventory counterfeit deliverables (certificates, reports, test results, etc.) and ensure escalation to TQR Regional Manager
Record complaints & claims, escalate to TQR Regional Manager and monitor addressing and implementation of CAPA
Operational Excellence:
Is the main contact for the District with the Operational Excellence Manager
Monitor implementation of actions related to Operational Excellence projects
Ensure utilization of group tools (Applications)
Ensure deployment of scorecards and Collects scorecards of the district
Conduct trainings on operational excellence tool
Comments on operational meaningfulness of KPIs set in scorecards
Communicate with the District Financial Manager to validate financial data and KPI of operational excellence projects
Gather opportunities for lean projects within its District
Monitor the implementation of agreed yearly lean projects within its District
Reports – after validation the District Financial Manager – KPIs related to lean projects
Requirements / Candidate’s Profile:
Requirements:
Quality or Technical Degree from a recognized Institution
ISO 9001 and one of ISO 17020, ISO 17021,ISO 17024, ISO 17025, ISO 17065
Experience in testing, inspection, certification activities is a plus
Knowledge of local and regional Industry regulations
Ability to run a root cause analysis
Interaction and coordination on a daily basis with all personnel (all hierarchies)
Methodical, process oriented
Coordinator, leader, change management, practical
Languages: local language and French/English
Apply via :
careers.bureauveritas.com
