The Role:
Flutterwave is looking for an account configuration associate who will assist in setting up and configuring both enterprise and SMB merchants’ accounts. Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.
Responsibilities include but are not limited to:
Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
Collaborate with other teams to understand and implement customer requirements
Maintain accurate records of all account configuration activities
Participate in team meetings and training to stay updated on product changes and developments
Contribute to the improvement of account configuration processes
Support the Account Configuration Manager in meeting team KPIs and objectives
Required competency and skillset to be a waver:
Bachelor’s degree in Business, IT, or a related field
Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry
Excellent attention to detail and problem-solving skills
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, dynamic environment
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