Job Description
The Senior IT Support Specialist will oversee and ensure the effectiveness of OMAR Microsoft tenant infrastructure. The candidate will be responsible for managing a team of administrators across OMAR to deliver results, provide technical leadership, and perform hands-on administrative tasks. The ideal candidate must possess a deep understanding of Microsoft environments, DNS, Active Directory, and security best practices. The role requires collaboration with multiple stakeholders to maintain a secure, reliable and efficient environment.
Leadership and Management:
Work closely with the Microsoft Tenant Administration team in country, ensuring efficient execution of daily tasks and long-term projects.
Mentor and coach junior team members, guiding their professional development.
Set performance goals and conduct periodic evaluations of team members that will report into him.
Engage with various markets and lines of Business within OMAR on a regular basis to understand their needs and align IT initiatives accordingly.
Technical Oversight and Administration:
Oversee the configuration, management, and optimization of the OMAR Microsoft tenant, Active Directory, and on-premises DNS.
Ensure that the OMAR tenant is connecting to OMSA tenant reliably and all applications are seamlessly accessible and available.
Provide 24×7 first-line support for production environments, ensuring service level agreements are met-working closely with country IT admins and Microsoft Partners
Develop and implement temporary fixes to system issues, and work with relevant teams for long-term resolutions.
Monitor capacity and proactively identify potential issues or optimization opportunities in the production environment.
Maintain a secure infrastructure by implementing and enforcing security policies, procedures, and best practices across the entire Microsoft Platform in OMAR
Consultation and Strategic Planning:
Provide technical advice and consultation to lines of business for development projects in an advisory and consultancy capacity.
Engage in strategic planning and trends analysis, including industry trends, company policies, and business unit objectives.
Collaborate with architects, project teams, clients, and suppliers to ensure continuous stability and efficiency with OMAR segment.
Identify and implement cost-saving and optimization initiatives across platforms and environments- Drive cost leadership
Communication and Reporting:
Establish effective communication channels to keep relevant stakeholders informed of support activities, changes, and recommendations.
Develop and maintain documentation on system configurations, procedures, and policies.
Engage with vendors and suppliers to optimize product usage and support.
Compliance and Quality Assurance:
Ensure compliance with regulatory standards and company policies.
Perform quality assurance checks on the work of the team and implement corrective actions as needed.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
Bachelor’s degree in Computer Science, Information Technology or a related field.
Minimum of 5 years’ experience in IT administration with a focus on Microsoft technologies.
Minimum of 2 years in a leadership or managerial role.
Deep understanding of Microsoft Tenant, Active Directory, DNS, and security best practices.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to work in a fast-paced, dynamic environment.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
Relevant certifications such as MCSE (Microsoft Certified Solutions Expert) or equivalent.
Experience in project management and strategic planning.
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