JOB DESCRIPTION
KEY AREAS OF ACCOUNTABILITY:
Technology Innovations (50%)
Analyze, design and develop web or mobile applications systems as per user requirements and organization standards.
Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
Provide a clear and well-structured system documentation for new / existing systems.
Provide support to the deployed IT innovation and implement immediate resolution to software problems.
Work together with Program teams to build T4D initiatives
End User / Technical Support (40%)
Provide day-to-day end user support on general computer applications and IT systems in the Country and Field Offices.
Provide training materials and procedures, and/or train users in the proper use of hardware and software.
Provide end user support and resolution of technical issues via email, phone and other means of communication.
Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.
IT Helpdesk (10%)
Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised and remedial action taken.
Refer major hardware or software problems or defective products to vendors or technicians for service.
QUALIFICATIONS AND EXPERIENCE
Minimum Advanced Diploma or Degree in Information Technology or related field
Some knowledge on the concept of User Experience (UX) Research & Design and Design Thinking Process.
Passionate about Business Process Automation, Analytics and/or innovation.
Experience with one or more general purpose programming languages
Basic knowledge in visualization tools such as Power BI will be an added advantage
Familiarity with Microsoft Platforms ,SharePoint ,Power Aps
Basic Knowledge in System Administration and Networking.
Apply via :
hcri.fa.em2.oraclecloud.com
