Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Coordinates all aspects of a product or service offering project for a client, from inception to installation.
Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements.
May work at client site from time to time.
Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.
Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.
Typically oversees schedules and budgets to ensure goal attainment.
This job manages specific projects that have a distinct beginning and end.
Working at NTT
The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client’s support operations).
Key Roles and Responsibilities
Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
Engage with stakeholders to deliver projects from original concept through final implementation
Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Manage the delivery of the project/programme, including rigorous scope control and change management
Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
Documentation and management of risks and issues
Ensuring clear and concise communications to all stakeholders
Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
Coordinate activities of the project teams through task delegation, resource assignment and programme management
Knowledge, Skills, and Attributes:
Ability to establish strong relationships with internal stakeholders and external clients
Excellent client-centricity skills and ability to work at client sites
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Excellent written and verbal communication skills
Excellent team-building skills and ability to work in high-pressure environments
Ability to manage urgent and complex tasks simultaneously
Good business acumen and commercial skills
Passionate, strong initiative, self-driven with a commitment to succeed
Good influencing ability whilst taking a collaborative approach
Decisive with good attention to detail ability
Ability to promote project services to both internal stakeholders and external clients
Competent in project change management
Academic Qualifications and Certifications:
Project Management degree or equivalent with a moderate level of related experience
Relevant project management certifications preferably PMP
ITIL certification is preferable
Required Experience:
Demonstrated moderate level project management experience preferably in a multinational professional services environment
Proven client engagement experience
Demonstrated understanding of the project life cycle
Demonstrated competency in project change management
Proven experience managing expectations when balancing alternatives against business and financial constraints
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What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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