Sea Logistics Customer Care Expert

Your Role

To actively drive & support import operations. Providing excellent customer service by adding value in terms of quality, effectiveness and efficiency in day-to-day operations. Own the customer relation by building strong relationships, as well as volume & Gross Profit.

Your Responsibilities

Meet the customer every quarter physically
Actively engage with Avocado customers on regular calls to monitor performance & satisfaction.
Preparing monthly performance reports (Internal & External).
Set up Business Profile in SeaLog for all the requested services.
Ensure 100% target matched for operational and financial KPIs.
Send weekly shipping schedules to the clients.
Actively engage with customers to receive weekly updated volume forecasts.

Your Skills and Experiences

Active communicator, proactive and creative individual
Special attention to detail, sense of urgency & structured mindset. 
Team player
Excellent interpersonal and customer service sills
Analytical
Numeracy
Problem solving and team player
Work on long hours and different shifts

Apply via :

jobs.kuehne-nagel.com