Duties and Responsibilities
Liaise with communities, beneficiaries, local authorities and community leadership structures at field level;
Provide timely feedback to the program team, and Consortium Coordinator on sensitive issues, on complaints raised by the communities on project activities;
Contact beneficiaries and key stakeholders on a regular basis to collect feedback on project activities;
Strengthen and/or help set up feedback mechanisms, including processes to make sure feedback is analysed and acted upon by field operational teams;
Undertake field visits and support the project teams on the beneficiary accountability and learning systems and solicit feedback from sample beneficiaries and other key stakeholders;
Map and assess community structures to ensure feedback is representative of all groups;
Compile monthly accountability reports and file all accountability and feedback documents;
Work closely with program teams to ensure all feedback is incorporated into the current approaches and future programs where possible;
Work closely with community mobilisation teams as when necessary as a technical advisor on matters related to beneficiary accountability;
Institutionalize and enhance accountability mechanisms within the project and the consortium as a whole;
Participate in accountability forums to represent the consortium; and
Perform other duties as assigned by the supervisor
**Protection mainstreaming-**Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, ACTED staff, partner agencies, casual labours etc).
Requirements
Bachelor’s Degree in Social Science, Community Development or related field.
Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions will be a plus
Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
Experience planning and delivering community engagement approaches, beneficiary communication, communication for development or accountability to communities
Experience setting up and managing accountability to community systems i.e. feedback and complaints mechanisms;
Experience working for humanitarian or development organisations, within the context of developing countries
Proven commitment to accountable practices.
Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
Ability to work independently.
Ability to speak and understand local language of the Tana North will be an asset.
Qualified Kenya Nationals with the required skills are invited to submit their applications by 16/08/2023, 05:00PM to kenya.jobs@acted.org with the subject line: APPLICATION FOR CRM Monitor accompanied with:Cover Letter and CV must be shared as a single PDF document i.e with the Cover Letter being on the first page and CV starting on the next page, detailing 03 work referees and their day time contacts. Please do not attach any other documents while sending your application. If required they will be requested at a later stage.Applications failing to respect the criteria above will not be considered.Please note:
Apply via :
kenya.jobs@acted.org
