Purpose for the Job
To drive business growth and Retention of the Retail & SME business unit.
To give direction to the Retail & SME division in line with Processes, Procedures and Policies as stipulated by the company.
To drive the digitalization strategy for the division.
To identify new markets and growth opportunities for the Retail & SME agenda.
To define the customer service model for business retention for the Retail & SME division.
Duties and Responsiblities
Strategy implementation.
Drive business growth of Retail & SME insurance products – General, Health and Life insurances.
Prepare and manage the Retail & SME divisional budget.
Identify and create new opportunities for business acquisitions.
Identify and create affinity partnership programs to drive business growth in Retail & SME.
Advise on effective distribution channels and pricing strategy for the various solutions in the division.
Lead in innovation and product development with an objective of designing products that speak to the current and emerging customer needs.
Manage the High-Net-worth Client service model through the dedicated Relationship Management model.
Provide leadership and direction to the team on Credit Control Management.
Drive the digital agenda for Retail & SME to ensure the sales and customer service journey is fulfilled through this channel.
Manage the relationship with key stakeholders including insurance companies to ensure better partnerships.
Claims advocacy in liaison with the Claims Manager and Claims Team.
SOP’s management and ISO compliance for the Retail & SME division.
Key Result Areas
Meeting of Retail & SME annual budgets.
Business retention rate of 95%.
Market share growth of 20% year on year.
Growth of affinity solutions and bundled products – minimum 3 per year.
Customer service satisfaction index of 95% and above.
100% conformity to operational guidelines.
No errors and omission in Retail & SME process.
80% adoption of the digital process.
Key Competencies
Technical/ Sales Distribution skills
Communication: Excellent oral and presentations skills with an ability to focus, simplify and communicate complex ideas.
Systematic Reasoning: Advanced knowledge and ability to recognise and clarify problems and questions using professional knowledge and skills.
Analytical: Designs workflows and procedures.
Innovation: Generates suggestions for improving work.
Judgment: Exhibits sound and accurate judgment.
Coaching: Inspires colleagues and employees to develop and fosters their commitment.
Business Acumen: Demonstrates knowledge of market and competition and ability to read and interpret accounting and financial reports.
Cost Consciousness: Cost management skills for prudent & innovative cost controls.
Knowledge And Skills Required
Ten years hands-on experience which include 5 years with supervisory responsibilities gained in a busy sales insurance broking, underwriting or claims environment.
Professional and Academic Qualifications
Bachelor’s Degree from a recognized university.
ACII qualifications or Diploma in Insurance.
Master’s degree in business related field will be an added advantage.
Solid knowledge of applicable software especially MS Office.
Apply via :
hr.minet.co.ke
