Responsibilities:
Manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio
Originate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery
Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients
Trusted advisor for the TTS solutions provided to clients and be responsible for overall client satisfaction
Responsible for growing the TTS P&L of clients and oversee the sales process from origination to revenue realization for assigned clients
Manage and drive the deal team and work closely with Relationship Managers, TTS Product, Client Delivery and O&T to achieve objectives
Ensure consistent, professional delivery of all client management disciplines including: account planning, call reporting, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews
Cultivate client contacts in the key buying centers that allocate and influence the client’s TTS-related wallet
Identify client goals & financial needs that can be addressed through the TTS platform
Identify opportunities for new deals across TTS product set and geographies including multi-product requirements
Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients
Manage and drive the global / regional teams for each account:
Champion multi-product and/or cross-regional solutions and pricing through the deal review process (Product Sales will be responsible for overall proposal creation and deal review)
Ensure global team communication (e.g. call reports, CRM, emails)
Drive overall client satisfaction with the TTS platform and build customer loyalty
Respond to customer escalation for operational/customer service issues, including complex or cross-geography issues
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years of experience
Customer service oriented person with excellent communication skills
In-depth knowledge of regulations, market practices and bank operations across East Africa
Demonstrated interpersonal, oral/written communication skills
Analytical and Advanced problem solving skills
Independently motivated and resourceful
A sense of pragmatism and urgency in execution of strategy
Innate leadership ability to galvanize resources across units
Product, sales and business management experience.
People with relevant Banking/Finance/Client Service or relationship management
Ability to work with broad group of stakeholders
Education:
Bachelor’s/University degree, Master’s degree preferred
Apply via :
jobs.citi.com
