Duties and responsibilities:
To monitor and supervise user activities in the e-learning portal; ensuring that students are engaged in appropriate e-learning activities
To provide front line support for ODEL students including basic ICT support and response to technical queries on the e-learning platform
To provide front line support for tutors and learners for all ICT Based e-learning Platforms
To assist learners in researching work and finding online resources through the university e-library
To advise and assist students to identify their learning resource needs
To provide a high quality level of customer service for all users on the use of the e-learning platform
To assist in the collection of data for statistical reporting of the e-learning activities
To participate in staff and students’ inductions in the use of the e-learning Platforms
To participate in other activities related to e-learning services
To promote and contribute to the development of e-learning and ICT Support Services
Qualification
Education, Skills and Experience
Bachelor’s degree from a recognized institution
Minimum of 3 years’ experience at Grade 9 and above in MKU or at a similar position in a recognized academic institution.
ICT Certification in a relevant area of specialization
Experience in managing or monitoring online learning in an e-learning environment will be an added advantage
OR
Higher National Diploma in relevant area of specialization or a professional qualification.
5 years’ experience at Grade 9 and above within MKU or in a similar position in a recognized academic institution.
ICT Certification in a relevant area of specialization
Experience in managing or monitoring online learning in an e-learning environment will be an added advantage
Apply via :
recruitment.mku.ac.ke
