Job Purpose:
The Azure Cloud Services Support Engineer will be responsible for delivering enterprise-level IT support with a focus on technical set-up, support and maintenance of public and private cloud-based IT services into the organization.
Core responsibilities for this role include leveraging engineering tools and processes for effective provisioning, installation, configuration, operation, maintenance, and support of cloud infrastructure.
The successful Support Engineer will possess very strong troubleshooting skills with the ability to work independently to research and resolve issues.
Key responsibilities:
Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies.
Designing and building technical solutions on Cloud.
Designing and building technical solutions – including Azure Network components.
Planning, designing, and developing cloud-based applications.
Design and Deploy Infrastructure as Code.
Understanding the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on Azure.
Collaborating with solutions architects.
Design and work with Azure DevOps for automated deployments.
Working with Azure APPS and API Integration.
Managing cloud environments in accordance with best practice security guidelines.
Deploying and debugging Cloud initiatives as needed in accordance with best practices throughout the development lifecycle.
Performing system administration tasks including configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible.
Installing configuring, maintaining, and supporting applications and servers in public cloud environments.
Performing operating system and software application installation, patching, and upgrades.
Educating teams on the implementation of new cloud-based initiatives, providing associated training as required.
Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution.
Performing other tasks as defined, planned, and approved by leadership.
Expertise in Microsoft Azure Integration (Azure API Management, Azure Logic App, Web API, Azure Functions, Service Bus, Event Grid, Event Hub, Azure Kubernetes Service on Azure),
Experience with various architecture patterns and styles (microservices, event driven, service oriented & serverless),
Very good understanding of Enterprise Integration patterns and application of those design patterns based on application integration scenarios.
In-depth understanding of cloud computing, PaaS, and cloud application design pattern.
Collaborate with various cross functional teams to define and determine integration requirements.
Experience with API Layered architecture.
Key Performance Measures:
As described in your Personal Score Card.
Knowledge, experience and qualifications required
Bachelor’s degree in computer science or equivalent and 5 or more years of experience in the Server and Infrastructure and Cloud Platforms.
Azure and Oracle OCI Certification.
Azure Security certification.
Knowledge of Microsoft Intune.
Azure Solutions Architect – VMware and Oracle (Advantage).
Azure DevOps Solutions VMware (Advantage).
Minimum of 5 years hands on experience of cloud integration solution.
Deep expertise on Cloud and API/ Services Oriented Architectures with a proven ability to provide consulting and solution roadmaps for large scale cloud transformation, migration, and cloud native development.
Experience with public and private Cloud technologies.
Experience in migrating in-house services to a public cloud provider.
Experience with virtual/cloud infrastructure.
Experience with software engineering, scripting, automation and orchestration tools (PowerShell, Ansible, GitHub, Terraform).
Experience provisioning, configuring and maintaining cloud computing services such as Azure.
Experience supporting Microsoft technology, including, but not limited to: Windows Server and Client OS, Active Directory, Remote Desktop Services, SQL, IIS, DNS, and DHCP.
Operational understanding of IP-based computer networking within LAN and WAN environments including implementations in a public cloud environment.
Technical/ Functional competencies:
Server Management and Monitoring Linux and Windows server Administration.
Storage systems (Netapp, IBM, OCEANSTORE).
Disaster Recovery and Business Continuity Planning.
Multi-cloud Knowledge.
System Patching.
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