KEY RESPONSIBILITIES
BUSINESS AND FINANCIAL PERFORMANCE
Responsible for end-to-end merchant lifecycle – planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue
Ensure pricing and contracts with Merchants are in line with Group Policy.
Work with business and product managers to deliver the best digital collection solutions for clients Build value-based relationships with colleagues in country, cluster and group, and clients
Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit
Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships
Actively pursue opportunities to improve our route to Market, leveraging best practices
CUSTOMER MANAGEMENT
Engage customers and propose digital solutions that will improve their businesses
Ensure application of merchant programs are designed to enhance Ecobank’s brand equity
Drive horizontal expansion through outlet creation incentive programs
Ensure high customer satisfaction as measured and monitored through client engagement and surveys Leadership and People Management
Actively partner with affiliate business heads and group product heads to grow acceptance points
Provide timely and accurate information on merchant management activities
Embed digital collections in affiliate culture through regular engagements with all staff
Participate in group activities as required
RISK, PROCESS CONTROL & OPERATIONAL PERFORMANCE
Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls
Manage all aspects of risks associated with the Acquiring business and supporting functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance).
Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness
Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business
STRATEGIC INITIATIVES
Strategically prioritize merchant segments to achieve commercial viability of the Acquiring business
Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective
Implement a loyalty program for merchants and customers to increase growth in product sales
QUALIFICATIONS, EXPERIENCE & PERSONAL ATTRIBUTES
Candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution and technical skills
Relevant experience with at least four years in a cash management/Transaction Banking business environment,
Good understanding of Operations and technology processes related to API integration
Strong client focus with ability to understand client needs and stay abreast of client, industry and market trends
Exceptional relationship management skills including ability to manage and influence multiple stakeholders
Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank
Demonstrate responsiveness and ability to work with urgency
Customer focused & results oriented
Good project management including understanding and planning for operational risk
Knowledge of banking operations, operational risk management and service delivery
Distribution Management and or Channel Management experience is an advantage
Excellent verbal and written communication skills General knowledge of digital payments services
Apply via :
fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com
