Responsibilities:
Lead the central IT function of the organization, including directly managing one team member and indirectly managing IT focal points across ten+ local offices
Lead development of IT strategy to ensure the GiveDirectly team has the right technology tools (software and hardware) to operate productively and securely, and lead initiatives to implement that strategy
Oversee administration of and configuration of critical cloud-based software tools used across the organization (such as Google Workspace, Slack, Salesforce, etc.)
Serve as the technical lead for IT-related and data protection policies and procedures, working with legal, risk, and compliance, including GiveDirectly’s Privacy Policy, IT Security Policy, and Data Breach Policy, and implementing compliance with GDPR and data protection laws across the countries where we work
Serve as the technical lead for IT-related and data protection related audits, working with legal, risk, compliance, and other leads in the tech department
Design and oversee systems for smooth and efficient IT operations such as onboarding and offboarding processes
As needed, conduct occasional country visits to support country teams, conduct trainings, and spot check IT compliance
Together with the IT manager, respond to and troubleshoot requests through our ticketing system
Manage the security of software and hardware tools used across GiveDirectly, including evaluating new vendors
Provide training and support to users across the organization
Core competencies and experiences
We’re looking for candidates with:
5+ years of relevant professional experience, including people management and mentorship experience, with a track record of growing and developing teams
Experience owning large-scale, organization-wide projects with complex timelines, operational risk, stakeholders, and deliverables, with a high degree of autonomy
Ability to design new processes and systems that impact multiple teams from scratch
Deep knowledge of IT security best practices, including secure configuration of cloud-based software tools
Experience with IT troubleshooting and administration
Strong knowledge of data protection best practices, and comfort with navigating data protection regulations and audits
Deep comfort with Microsoft Excel/Google Sheets
Systematic approach to problem solving, drive to fix root causes, and high attention to detail
Ability to collaborate inclusively with stakeholders across varied social, national, and cultural backgrounds, including communicating technical concepts to both technical and non-technical stakeholders
Comfort working remotely with a diverse and widely distributed team
Bonus but not required: fluency in Swahili, French, Kinyarwanda, Chichewa, Portuguese, Arabic
Exceptional alignment with GD values (outlined below)
Apply via :
boards.greenhouse.io
